Delivery Refund Policy
Sakura Lounge Gift Vouchers.
After ordering online, you will receive an email confirmation from eWAY containing your order details. We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your voucher via your chosen delivery within 2 working days If you wish to query a delivery please contact us at firstname.lastname@example.org.
Refund & Returns Policy
If for any reason you are not completely satisfied with your purchase we will give you a 24 hour money-back guarantee from the time you receive the voucher. Please email us at email@example.com within that time if you are not satisfied with your purchase so that we can resolve any problems. Please note our gift vouchers are completely flexible and can be used for the dollar amount of the voucher towards another treatment. Our vouchers are not redeemable for cash.
This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. Sakura Lounge will not be responsible for parcels lost or damaged in transit if you choose not to insure.